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Business Communication
Business Communication MCQs
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Communication is a ______________
one way process.
two way process.
three way process.
four way process.
?
Communication saves time in
internal communication.
interview.
oral communication.
schedule
?
Realizing the potential of the self is part of the
communication development.
language development.
skill development.
personality development.
?
The term communis derived from ______________ word.
Greek
Latin
Chinese
English
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Posters fall under ______________ communication.
oral.
visual.
written.
spoken.
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On the ______________ it is possible to get immediate feedback
letter.
telephone.
e-mail.
fax.
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A group discussion of a real life situation with in a training environment is ______________
discussion.
listening.
case study method.
all of the above.
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The information the receiver gets is called ______________
message.
output.
input.
source.
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Communication is the ______________ of business.
Backbone.
life blood.
nervous system.
both (1) & (2).
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______________ are welcome, for it is not obligatory to accept them.
suggestion.
order
courtesy.
complaint.
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_____________ refers to the special language of a trade.
jargon
expression.
colloquialism.
suggestion.
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Audio-Visual communication is most suitable for mass ______________ and mass ______________
publicity & education.
policies & political.
save & store.
Education & political.
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Interpretation of data is followed by ______________
recommendation.
suggestion.
conclusions.
complaint.
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Gray colour refers ______________
confidence & wisdom.
cheerfulness & vigour.
life & coolness.
danger.
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Communication in an organization should ideally flow ______________
from top to bottom.
from bottom to top.
both ways.
horizontally.
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Press reports refers to ______________
reports in newspapers.
reports through letters.
oral communication.
written communication.
?
A collection letter is associate with ______________
debtors.
creditors.
company.
customers.
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Statutory Report is ______________
an informal report.
not having legal sanction.
always a statistical report.
Formal report.
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Motivation can be achieved through ______________ incentives.
Monetary.
social.
non-monetary.
legal.
?
The exit communication takes place when an employee ______________the organization.
enter into.
learning from.
both. (1 & 2 ).
leaves.
?
______________ is a very conscious process of communication
warning.
order.
action.
education.
?
______________ means the right use of putting in points or stops in writing.
exclamation.
semi colon.
comma.
full stop.
?
_____________ is the main part of the report.
conclusion.
recommendations.
description.
references.
?
The most important part of the letter is
the heading.
date.
body of the letter.
post script.
?
______________ system provides expert advice for operational chores.
business.
operation support.
end user systems.
expert systems.
?
______________ computers operates by measuring.
analog.
digital.
hybrid
main frame.
?
An ______________ report can be denied at any time
oral.
written.
special.
informal.
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The American style of writing the date in business letter starts with ______________
day.
month.
year.
time.
?
An effort to influence the attitude and feeling of others is ______________
persuasion.
suggestion.
advice.
appreciation.
?
The main objective of communication is
information and persuasion.
skill and personality development.
control and management.
need.
?
The communication cycle, the process of re translation of signals into ideas is called
encoding.
decoding.
response.
feedback.
?
A memo is an example for
internal communication.
external communication.
lateral communication.
Written communication.
?
Informal communication is otherwise known as ______________ communication.
grapevine.
lateral.
visual.
horizontal.
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The inside address is typed ______________
right hand side.
left hand side.
right hand bottom.
last.
?
Good punctuation will not involve ______________
rereading.
ambiguity.
both.
misunderstanding.
?
Information about its products is ______________ information.
external.
internal.
planning.
deciding.
?
Warning can be ______________
general or specific
specific.
particular.
Completely general.
?
______________ may be less important for small business
letter-writing.
telephone.
e-mail.
fax.
?
______________ is the process of arriving at agreement through consultation
consensus.
horizontal.
vertical.
upward.
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The letter of acknowledgement ______________
provides a record.
shows courtesy.
avoids misunderstanding.
serves all the above purposes.
?
Communication network in any organization is ______________
internal & external.
verbal & written.
oral & non-verbal.
feedback.
?
Informal communication is otherwise known as ______________
person to person communication.
internal communication.
external communication.
Authoritative communication.
?
Minutes of resolutions is only resolutions ______________
recorded.
development.
decision-making.
authenticated.
?
Minutes of a meeting are usually prepared by ______________
secretary.
chairman.
shareholder.
laymen.
?
The value mail e-mail, video conferencing etc some of the ______________ based media of communication.
computer.
traditional.
science.
rules.
?
A circular is a form of ______________
oral communication.
face-to-face communication.
group communication.
visual communication.
?
______________ means giving a particular bias to the reality
abstracting.
slanting.
inferring.
information.
?
Business letter must possess the quality of ______________
coherence.
incompleteness.
faultiness.
jargons.
?
______________ report can be denied at any time.
oral report.
written report.
business report.
formal report.
?
______________ reports are related to a single occasion or situation.
non-recurrent reports.
investigative reports.
special reports.
formal reports.
?
EDP stands for ______________
enterpreneurial development programme.
electronic data processing.
electronic data passing.
electronic data patroning.
?
_____________ is something written after the letter is closed.
copy distribution.
enclosures.
postscripts.
reference.
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The minimum number of members necessary for a meeting is called as ______________
quorum.
resolution.
proxy.
prospectus.
?
Effective communication can only be achieved when ______________
the audience is understood.
feedback is encouraged.
thoughts are organized.
systematic delivery of speech.
?
A motivated worker does not need much ______________
supervision.
encouragement.
advice.
suggestion.
?
The downward communication flow from
a subordinate to a superior.
a subordinate to a subordinate.
a superior to a superior.
a superior to a subordinate.
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Telephonic conversation is a
verbal communication.
non-verbal communication.
visual communication.
written.
?
Salutation
comes above inside address.
begins at left hand margin of the letter.
comes at the end of the letter.
comes in body of the letter.
?
Physical Barriers to communication are ______________
time and distance.
interpretation of words.
denotations.
connotations.
?
Appropriate salutation for an application is ______________
My Dear Sir.
Sir.
Dear Sir.
Sir Mr. X.
?
Subscription of a letter ______________
contains principal message.
contains name and address of the receiver.
contains name and address of the sender.
Place and date.
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The usual forms of greetings used for unmarried women ______________
Mr.
Mrs.
Madam.
Gentlemen.
?
______________ is a more powerful agent of persuasion and control.
speaker.
receiver.
speech.
decoder.
?
Effective advice ______________
is both man-oriented & work oriented.
is given in the workers interest.
promotes understandings.
all the above.
?
The reimbursement of expenses is generally made by the ______________
principal.
agent.
subordinate.
owner.
?
The official record of the proceeding of a meeting is known as ______________
agenda.
minutes.
prospectus.
report.
?
A concise and accurate record of the proceedings at a meeting is called as ______________
resolution.
minutes.
invoice
agenda
?
Organization Theory is written by ______________
William Scott.
Newman & summer.
Matthews.
James.
?
Circular letter is meant for ______________
communication.
personal communication.
secret communication.
Informal communication.
?
CWO stands for ______________
cash with offer.
cash with order.
cash with option.
cash with opinion.
?
______________ reports are prepared and presented at regular and prescribed intervals
periodic reports.
special reports.
informal reports.
non-periodical reports.
?
______________ should come as a logical conclusion to investigation and analysis
recommendations.
suggestion.
inferences.
conclusions.
?
______________ system monitors and control physical processes.
process.
transaction.
operations.
office automation.
?
______________ is an important element in all business letters
signature.
letter head.
salutation.
complimentary close.
?
Language used in essay writing is ______________
simple.
difficult.
confidential.
ambiguous.
?
Words that have more than one meaning are called as ______________
equivocal terms.
jargon.
trigger wards.
biased language.
?
______________ channel of communication called the grapevine.
formal.
informal.
horizontal.
vertical.
?
Reports from the subordinates to the superiors take the form of
upward communication.
downward communication.
face-to-face communication.
visual communication.
?
Communication means ______________ information, feeling and thoughts, with others.
to receive.
exchange of.
conveying.
all the above.
?
When Respected Sir is the salutation the appropriate complimentary clause is ______________
Yours sincerely.
Yours faithfully.
Yours affectionately.
Yours lovingly.
?
Post script appears in a letter ______________
in the beginning.
in the middle.
in the end.
never appears.
?
Sources of information ______________
old files.
observation.
meeting.
all the above.
?
The aim of______________ should be the organization’s betterment.
order.
warning.
suggestion.
Counseling.
?
______________ is quite often a physical barrier to communication
noise.
interpretation of words.
by passed instruction.
all of the above.
?
All the media available can be broadly classified into ______________ groups.
two.
three.
four.
five.
?
Colours also have a ______________ effect.
psychological.
physiological.
sociological.
socio psychological.
?
Facial expressions and gestures are known as ______________
face to face communication.
oral communication.
both 1 & 2.
Multimedia communication.
?
List of items of business to be considered at a meeting is called as ______________
agenda.
dividend.
prospectus.
reports.
?
______________ is done by drawing a list of the items of business to be transacted at the meeting.
minutes.
resolution.
invitation.
agenda.
?
The official record of the proceeding of a meeting is called ______________
minutes.
notice.
both 1 & 2.
notes.
?
Marine insurance is effected FPA. FPA denotes ______________
free of particular average.
free of particular assignment.
free of partial average.
Fare of particular assignment.
?
The effort to influence the attitudes, feeling or beliefs is ______________
instruction.
persuasion.
suggestion.
motivation.
?
______________is a basic management tool used in decision-making.
business letter.
report.
document.
specific reports.
?
______________ is a device by which losses suffered by a few are shared by many.
insurance.
cheque.
finance.
risk bearer.
?
______________ is usually indicated if anything is to be attached to a letter.
appendix.
annexures.
index.
enclosures.
?
When superiors provide directions to their subordinates regarding what to do, which is known as ______________ communication
upward.
horizontal.
downward.
lateral.
?
Informal communication network within the organization is known as ______________
interpersonal communication.
intrapersonal communication
mass communication.
grapevines.
?
______________ is an authoritative communication
order.
persuasion.
advice.
counseling.
?
Examples of oral communication ______________
letter.
e-mail.
telephone.
fax.
?
Normal salutation in chairman’s speech will be
Ladies and Gentlemen.
Dear Sir.
Respected Sir.
Madame.
