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Business organization and systems
Business organization and systems MCQs
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According to statistics what percentage of businesses fail within the first 5 years of operation?
50%
60%
70%
90%
?
What is the main reason why a new company goes bankrupt and closes?
Lack (=absence) of a business plan
Inadequate product or service
Poor customer service
Poor logistics and cost management
?
What is the first step in setting up a business?
Design products
Have a vision
Do some market research
Get the budget right
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What do you call this? "we seek to save a planet, a world of life. Reconciling the needs of human beings and the needs of others that share the earth"...
Slogan
advertising message
Vision
Speech
?
A short statement that indicates why the company exists:
Mission statement
Value statement
Vision statement
Annual report
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A formal summary of the objectives of an organization:
Mission statement
Value statement
Vision Statement
Annual report
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What does a mission statement mainly contain?
Verbs
Values
Complicated sentences
Both A and B
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Step 6 in writing a business plan is; Research demand. in which chapter of the business plan is it likely to appear?
Finance
Market opportunity
Management
Marketing and advertising
?
What is NOT an advantage of a divisional structure?
Internal competition
Flexible and quick to react to change
increased performance
autonomous and fully operating business units
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In this type of structure, every employee has two bosses: a department head and a project manager
Functional
Divisional
Matrix
Pyramidal
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How would you describe the communication in a staff (or functional) organization?
Horizontal (bottom-up)
Vertical (Top-down)
Circular (Top-down & Bottom-up)
Transversal (flat)
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How would you describe a divisional organization?
Vertical or pyramidal
Horizontal or flat
Circular
Triangular
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According to Henry Mintzberg what type of organization is ISC ?
Divisional structure
Adhoracy
Simple structure
Professional bureaucracy
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According to Henry Mintzberg what type of organization is an example of a machine bureaucracy?
L'Oreal
Carrefour
Ministry of education
Facebook
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An adhocracy is most likely to be?
Matrix (project-based) organization
Staff (functional) organization
Divisional
A political organization
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According to Henry Mintzberg (1979), the __________ is composed of analysts and experts (finance, law, logistics, human resources...) who are responsi...
Support structure
Operating core
Strategic apex
Technostructure
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The ______________is made up of directors and senior executives. They interpret or define the mission of the organization and ensure that its objectiv...
Strategic apex
Support structure
Middle line
Operating core
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According to Henry Mintzberg (1979), what is the dominant group in a professional bureaucracy (i.e. University, Business School) ?
Support staff (i.e. secretaries)
Operating core (i.e. professors)
Strategic apex (i.e. directors)
Technostructure (i.e. information technology experts)
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« Balkanisation » means :
Setting up a strategy
Providing support (i.e. finance department, human resource department...)
Generating a tension between the strategic apex at the top and the operating core at the bottom
Producing goods and providing services
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What force is likely to influence the people working in the technostructure where they decide about the best way of doing a job, specify output criter...
Standardization
Balkanization
Centralization
Collaboration
?
What is motivation ?
The efforts, time and concentration needed at work
a quality such as charisma
A need-satisfying process
An external source of energy
?
Another suitable term for « a need » is :
A quality
A motive
A value
Both B and C
?
What are the two broad categories of motivational theories?
Need and content theories
Cause and consequence theories
Early and late theories
Content and process theories
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Different generations have different needs. What are the needs of the people who are more than 20 years old but less than 30 years old ?
A Autonomy, power and personal principles
Competition, progression and personal growth
Competition, progression and power
Mainly physiological needs
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According to Frederick Herzberg Dual-Factor Theory which of the following would be classified as a hygiene factor ?
Achievement
Responsibility
Promotion
Company policy
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The Job Characteristics Model by Richard Hackman and Greg Oldham is an example of a:
Needs theory
Goal-setting theory
Process theory
Cognitive evaluation theory
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At WORLDCOM, a major telecommunication company, people are encouraged to do things on their own and to report to their supervisor only when there is a...
Skill variety
Task diversity
Autonomy
Feedback
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Mike always carefully follows his manager's instructions to minimize waste, expenses and efforts. Mike is :
Effective
Efficient
Productive
Both B and C
?
What is valence?
The financial value of an object
The importance of doing something well
The knowledge and effort put into something
The intrinsic value and importance (attractiveness) of a reward that makes it desirable.
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An employee achieves good results and minimizes waste, expenses and efforts. This employee is :
Efficient
Productive
Effective
All of the above
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Motivation (the need) is just one dimension of performance. For an individual to perform he/she must have the ability and the opportunity to do so. Ho...
Competence
Time
Power
Empathy
?
What is an example of distributive justice ?
My manager makes sure that rewards are equitably distributed across group members.
My manager treats me with respect.
My manager is a good communicator
My manager is good at developing detailed procedures
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According to David Mc Clelland, every individual has three motivators (achievement, affiliation, and power). What is a need for affiliation ?
To take calculated risks to accomplish goals
To favor collaboration over competition
To control and influence others
To receive regular feedback
?
What is the motivating potential score (MPS) ?
A measure of the overall potential of a job to foster intrinsic motivation
A calculation to predict an individual's behavior
An index that includes elements of the job such as skill variety, task identity and significance, autonomy, and feedback
All of the above
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To encourage people to do their best, objectives must be SMART. What is "R"?
Relevant
Rich
Revised
Reformed
?
What is leadership ?
Influencing a group of individuals to achieve a common vision
Controlling and disciplining
Avoiding failure and reacting to change
Following procedures
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The evolution of the theories of leadership is mainly due to :
the passage from the old control and discipline approach (Taylorism) to a more contingent approach
the shift from directive to participative management
the shift from management centered on the task to management centered on the relation
the gradual inversion of the leader-follower paradigm with the increasing importance of the followers' needs
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Tom has been with Art & co for 9 years. He supervises a team of 21 people. His colleagues appreciate his practical sense and his ability to find a sol...
Coach
Connector
Conflict handler
Solution finder
?
Alicia provides clear instructions. She is strongly focused on both command and control of the team. She would very often make decisions independently...
Democratic leadership
Autocratic leadership
Authoritarian leadership
Both B and C
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At Fashion Agency consultants often have very little time for group decisionmaking. Recruiting models calls for rapid decisions and decisive actions. ...
Laisser-faire
Democratic
Autocratic
Participative
?
Adam is a CEO of a major healthcare organization. He is typically calm, cool, and collected and likes to take the time to evaluate all of his options ...
Trait
Behavior
Contingency
Transformational
?
The _____ leadership theory is often criticized for its simplicity and exclusion of other factors.
Trait
Behavior
Contingency
Transformational
?
According to the behavior theories, some leaders are people-oriented while others are centered on _____.
Employee engagement
Profitability
Work
Revenues
?
What does situational theory of leadership emphasise?
Personality traits
Events influencing the work environment
Economic situation
Political situation
?
According to Lewin (1939) experiment, which form of leadership produced the most work from participants?
Autocratic
Democratic
Laisser-faire
Both A and B
?
What leadership theory was developed by Paul Hersey and Ken Blanchard in 1968?
The 3 styles of leadership (i.e. autocratic, democratic and laisser-faire)
The contingency leadership model
The leader-participation model
The situational leadership model
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According to Paul Hersey and Ken Blanchard (1968), what leadership style is most appropriate when an employee is both unable and unwilling to do a job...
Telling
Selling
Participating
Delegating
?
According to the path-goal theory (House, 1971), what two sets of contingency factors are there that influence a leader's behavior?
Environmental and employee
Instrumental and emotional
Financial and social
Political and economic
?
According to the path-goal theory (House, 1971), the leader who sets challenging goals and expects employees to perform at their highest levels is :
Directive
Supportive
Participative
Achievement-oriented
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Robert pays a lot of attention to the security and comfort of his employees. He is incapable of employing the more punitive, coercive and legitimate p...
A Task management
Team management
Country-club management
Impoverished management
?
What is the essence of leadership?
Authority
Trust
Power
Manipulation
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This is the highest level of trust, one that is based on an emotional connection between the leader and the followers who understand each other's...
Deterrence-based
Knowledge-based
Identification-based
Control-based
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The strategies to use in an effort to produce fairness.
Equity & equality
Partiality and favoritism
Management and leadership
Satisfaction and motivation
?
What is decision-making?
Choosing from alternatives to solve a problem
Discussing with a group of individuals what best course of action there should be
A need-satisfying process
An external source of energy
?
What is a root cause?
An alternative to solve a problem
The best course of action to solve a problem T
The real problem that often lies beneath the surface of what is immediately visible or known
An external factor affecting the decision
?
How many steps are there in the decisionmaking process?
6
7
8
9
?
Which is NOT one of the factors leading to rational decision-making?
All alternatives and consequences are known
No time or cost constraints exist
A single, well-defined goal is to be achieved
Bounded rationality
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Mental shortcuts that ease the cognitive load of making a decision.
Motives
Heuristics
Perceptions
Emotions
?
Researchers have sought to identify different decision-making styles. They have found that individuals differ along two dimensions : the way they thin...
the way they feel
their degree of uncertainty avoidance
their tolerance for ambiguity
Both B and C
?
A decision-making style characterized by low tolerance for ambiguity and a rational way of thinking.
Behavioral
Conceptual
Directive
Both A and B
?
An decision-making style based on complete information before making a decision, carefully considering many alternatives to reach broad consensus. Exa...
Behavioral
Conceptual
Directive
Analytic
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Most of us make decisions on the basis of incomplete information, reducing the problem to something we can readily understand. When confronted with a ...
Satisfice
Direct
Analyze
Behave
?
Herbert Simon found that when managers operate within _____________they simplify the existing problem to extract only what are its essential features....
reality
bounded rationality
society
completeness
?
You are at a restaurant deciding whether to order the fish or the chicken. What is NOT a way to satisfice ?
You walk around the restaurant to find all chicken and fish eaters and ask A their opinion.
You download a calorie calculator app on your smartphone and calculate the expected harm created by each additional calorie in the chicken and in the fish.
You order fish because it is generally admitted that fish is always much better than chicken
Both A and B
?
Paul has been staying in a job he clearly hates. He could quit his job and find a more rewarding career but he does not want to throw away the years o...
Bounded rationality
Lack of engagement
Escalation of commitment
Irrational thinking
?
Group decision-making is a good option for all the following reasons EXCEPT :
Ambiguous responsibility
Broader acceptance
More complete information
More diverse and enriched decision process
?
The constraint that would affect the level of trust and the degree of autonomy of the individuals participating in a brainstorming session.
Control
Discipline
Power
Surveillance
?
A tool to choose from different alternatives.
Criterion-weight table
Compatibility matrix
Likert scale
Questionnaire
?
A tool to obtain relative priority.
Criterion-weight table
Compatibility matrix
Likert scale
Questionnaire
?
A general guide indicating why and where employees ought to go. It establishes parameters for making decisions about strategic problems. Example : a m...
Practice
Process
Policy
Procedure
?
A detailed document indicating what employees ought to do. It establishes parameters for making decisions about operational problems. Example : an ins...
Practice
Process
Policy
Procedure
?
A document indicating how employees ought to do. It establishes parameters for making decisions about strategic problems. Example : an emergency evacu...
Practice
Process
Policy
Procedure
?
"Rule of thumb", "intuitive judgment" or "common sense" are all examples of :
Motives
Heuristics
Perceptions
Procedures
