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Operations Management
Operations Management MCQs
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Which of the following is least likely to affect the cost an organization incurs in producing its products or services?
price
productivity
location
quality
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Which of the following is not among the chief reasons organizations fail?
overemphasis on short-term financial performance
emphasizing labor productivity in labor-intensive environments
poor internal communications
not investing in capital and human resources
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The key to successfully competing is understanding what customers want and then __________ satisfy those wants.
training production workers to
finding suppliers who can
finding the best way to
designing products and services that
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Where a firm locates would typically not affect that firm’s:
costs.
convenience for customers.
delivery times.
strategy
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Which of the following is not among the chief reasons organizations fail?
overemphasis on short-term financial performance
emphasizing labor productivity in labor-intensive environments
poor internal communications
not investing in capital and human resources
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An organization’s mission statement serves as the basis for: A. B. C. D. distinctiveness. E.
environmental scanning.
core competencies.
operating procedures.
organizational goals.
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Which of the following would be least important in the pursuit of a time-based strategy?
cost minimization
quick changeover times
operational agility
reduced complaint resolution times
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Competitiveness doesn’t include:
productivity
effectiveness
profitability
operations strategy.
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Product design and choice of location are examples of _______ decisions.
strategic
tactical
operational
customer-focused
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Scheduling personnel is an example of an operations management:
mission implementation.
operational decision.
organizational strategy.
functional strategy.
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Productivity is expressed as:
output plus input.
output minus input.
output times input.
output divided by input.
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In the 1970s and early 1980s in the United States, organizations concentrated on:
operations strategies.
improving quality.
marketing and financial strategies.
revising mission statements.
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Which of the following is not a factor that affects productivity?
computer viruses
design of the workspace
use of the Internet
product price
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Which of these factors would be least likely to affect productivity?
methods and technology
workers
product mix
advertising
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Which of the following is not a key step toward improving productivity?
developing productivity measures for all operations
improving the bottleneck operations
considering incentives to reward workers
converting bond debt to stock ownership
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For an organization to grow its market share, it must:
advertise using multimedia.
reduce prices.
exceed minimum standards of acceptability for its products or services.
establish an Internet Web site.
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The ratio of good output to quantity of raw material input is called
non defective productivity.
process yield.
worker quality measurement.
total quality productivity.
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The fundamental purpose for the existence of any organization is described by its:
policies.
procedures.
corporate charter.
mission statement.
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A productivity increase in one operation that does not improve overall productivity of the business is not
worthwhile.
trivial.
competence-destroying.
an order winner.
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Value added can be calculated by:
average productivity gains over time.
inputs divided by the outputs.
outputs divided by the inputs.
outputs minus inputs.
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Which of the following is true?
Corporate strategy is shaped by functional strategies.
Corporate mission is shaped by corporate strategy.
Functional strategies are shaped by corporate strategy.
External conditions are shaped by corporate mission.
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Core competencies in organizations generally do not relate to:
cost
quality
time.
sales price.
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With regard to operations strategy, organization strategy should, ideally, take into account:
Remove communications barriers within organizations.
Minimize attention to the operations function.
Put less emphasis on short-term financial results.
Recognize labor as a valuable asset and act to develop it.
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Which of the following is not typically considered a cure for poor competitiveness?
Remove communications barriers within organizations.
Minimize attention to the operations function.
Put less emphasis on short-term financial results.
Recognize labor as a valuable asset and act to develop it.
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Time-based approaches of business organizations focus on reducing the time to accomplish certain necessary activities. Time reductions seldom apply to...
product/service design time.
processing time.
delivery time.
internal audits.
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The external elements of SWOT analysis are:
strengths and weaknesses.
strengths and threats.
opportunities and threats.
weaknesses and opportunities.
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In an assembly operation at a furniture factory, six employees assembled an average of 450 standard dining chairs per five-day week. What is the labor...
90 chairs/worker/day
20 chairs/worker/day
15 chairs/worker/day
75 chairs/worker/day
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Which of the following is not a reason for poor performance of our organization in the marketplace?
placing too much emphasis on product/service design and too little on process design
failing to take into account customer wants and needs
putting too much emphasis on short-term financial performance
taking advantage of strengths/opportunities, and recognizing competitive threats
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Which of the following is not a key factor of competitiveness?
price
product differentiation
flexibility
size of organization
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Gourmet Pretzels bakes soft pretzels on an assembly line. It currently bakes 800 pretzels each eight-hour shift. If the production is increased to 1,2...
50 percent.
33 percent.
25 percent.
67 percent.
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The weekly output of a fabrication process is shown below, together with data for labor and material inputs. Standard selling price is $125 per unit. ...
1.463
1.457
1.431
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The Balanced Scorecard is a useful tool for helping managers translate their strategy into action in the following areas:
Sustainability; Flexibility; Efficiency; Technology
Customers; Financial; Internal Business Processes; Learning and Growth
Customization; Standardization; Efficiency; Effectiveness
The Environment; The Community; Suppliers; Other Stakeholders
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A firm pursuing a strategy based on customization and variety will tend to structure and manage its supply chain to accommodate more _____________ tha...
variation
streamlined flow
quality
capacity
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Unique attributes of firms that give them a competitive edge are called:
functional strategies.
Balanced Scorecards.
supply chains.
core competencies.
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Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer...
tactical implications; strategic
strategic implications; tactical
order winners; order qualifiers
profitability factors; productivity factors
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For firms competing in worldwide markets, conducting ______________ is more complex, since what works in one country or region might not work in anoth...
productivity analysis
environmental analysis
strategy implementation
sustainability analysis
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Increasing the service offered to the customer makes it more difficult to compete on the basis of:
order qualifiers.
customization
quality
price.
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__________ is generally used to facilitate an organization strategy that emphasizes low cost.
Speed to market
Flexibility
Customization
Sustainability
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Which of the following factors would tend to reduce productivity?
improvements in workplace safety
reductions in labor turnover
more inexperienced workers
reductions in the scrap rate