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Organizational Markets and Buyer Behaviour
Organizational Markets and Buyer Behaviour MCQs
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What are the three types of organizational buyers discussed in the text:
Industrial, commercial, and government
Industrial, reseller, and government
Commercial, reseller, and government
Commercial, reseller, and industrial
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These are defined as firms that reprocess a product or service before selling it again:
Industrial
Commercial
Reseller
Government
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The largest organizational market in Canada (in dollars) is:
Retailers
Manufacturers
Federal Government
?
This is the measurement system used to gauge the size of industrial, reseller, and government markets:
NAFTA
SIC
ABD
NAICS
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When the demand for industrial products is driven by demand for consumer products it is called:
Industrial demand
Consumer demand
Chain-effect
Derived demand
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The number of potential organizational buyers is usually _______ than for consumer products:
More diverse
Larger
Proportional
Smaller
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Organizations buy products and services for one main reason:
To meet consumer demand
Increase market share
To help achieve objectives
To create more product
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Which of the following are some of the most common buying criteria used by organizational buyers. Select all appropriate answers.
Price
Technical capability
Quality of customer service
Production facilities and capacity
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ISO 9000 certification means that the supplier:
Provides an extended service contract
Has undergone an on-site audit of quality management
Has met industry standards
Has exceeded quality requirements set by the government
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When consumer buying criteria is used to specify requirements of products to prospective suppliers it is called _____:
Specification marketing
Consumer demand marketing
Qualified marketing
Reverse marketing
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Compared to the relationships between buyers & sellers in the consumer market, the relationships in organizational marketing are:
Long-term
Reciprocal
Governed by contract
All of the above
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The purpose of supply partnerships is to:
Lower product costs
Increase name recognition
Increase the value of the product
A & C
?
Business-to-business electronic commerce over the Internet is:
Lagging behind
Massive
Parallel with consumer marketing
Growing quickly
?
Several people in an organization who are responsible for making purchase are called the _______:
Buying centre
Purchasing centre
Purchasing committee
Sales department
?
Which of the following is NOT one of the roles that a buyer may play:
Decider
User
Opinion leader
Influencer
?
The three types of organizational buying situations are called:
Purchase opportunities
Buying centres
Straight buys
Buy classes
?
A straight rebuy is a(n) _____ while a modified buy is for __________:
Exchange, resale
Reorder, exchange
Order, reorder
Reorder, alteration
?
A _________ is a systematic appraisal of the design, quality, and performance of a product:
Information search
Make-buy analysis
Value analysis
Pre-purchase search
?
Which of the following is not one of the buying criteria used to select suppliers:
Location
Price
Performance
Delivery
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This is a list of firms believed to be qualified to supply a product:
Approval list
Bidders list
Provider list
Buyers list