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Planning
Planning MCQs
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Which of the following is incorrect?
planning is the part of the management process that attempts to define the organization’s future.
the approach to planning can differ greatly from manager to manager.
planning is a one time event.
planning is thinking out in advance the sequence of actions to accomplish a proposed course of action.
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A system in which responsibility for planning lies with the highest level is called:
centralized planning.
decentralized planning.
strategic planning.
flexible planning.
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A system in which the responsibility for planning lies with employees at several levels of the organization is called:
centralized planning.
decentralized planning.
strategic planning.
flexible planning.
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Which of the following is not a benefit of planning?
coordination of effort.
preparation for change.
development of standards.
none of the above (all are benefits).
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The first step in defining the competencies required for each job is to define the mission for each job. The next step is to:
define performance standards for each major outcome.
design and deliver appropriate training.
describe the major outcomes required to achieve the mission.
identify known barriers to achieving the performance standards.
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Comprehensive, long range planning, focusing on broad enduring issues is called:
operational planning.
strategic planning.
niche planning.
none of the above.
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The strategy of setting low prices to rapidly create a mass market is called:
strategic planning.
price penetration strategy.
prestige strategy.
skimming strategy.
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The strategy of setting high prices relative to the competition on the basis of high quality or an attractive image on the market is called:
skimming strategy.
price penetration strategy.
prestige strategy.
niche strategy.
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The first step in the planning process is to:
determine goals and objectives.
allocate resources.
establish an action plan.
assess current conditions.
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Canada Trust’s statement "To be the best Personal Financial Company" is an example of a:
goal
objective
mission statement.
all of the above.
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Which of the following is not a characteristic of a good mission statement?
achievable
motivating at all levels.
strategies that are general.
long term.
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Strategic objectives are set by:
middle management.
top management.
line management.
all of the above.
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Which of the following objectives would be most difficult to measure?
social responsibility.
profitability objectives.
financial objectives.
quality objectives.
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A planning process that introduced the concept of planning as a cycle that forms the basis for continuous improvement is called:
time based planning.
plan, do, check, act.
planning for continuous improvement.
none of the above.
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Which of the following was not noted by Joseph M. Juran as a negative outcome resulting from a lack of attention to quality in the planning process?
threats to society.
costs of poor quality.
loss of sales due to competition in quality.
loss of sales due to inferior service.