Total Quality Management MCQs

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______________ is not a process tools for TQM systems






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Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below ______________ defects per mi...






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Inspection, scrap, and repair are examples of ______________






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______________ are used in six sigma






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Customers are primarily concerned with ______________






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Assured quality is necessary for building customer confidence.






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______________ is about supplying customers with what they want when they want it.






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______________ are the areas that will be covered by the organization processes






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All of the following costs are likely to decrease as a result of better quality except ______________






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"Quality is defined by the customer" is






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TQM stands for ______________






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After E.deming, who is considered to have the greatest impact in quality management?






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Deming 4 step cycle for improvement is______________






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In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications






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Plan-do-study-act cycle is a procedure to ______________






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Quality practices must be carried out ______________






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–––––––– are the charts that identify potential causes for particular quality problems.






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Quality circles work best if employees are initially trained in ______________






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Quality Trilogy includes






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production issues should be addressed early






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QFD stands for ______________






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inspection is part of the ______________






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reliability is the degree to which a unit of equipment performs its intended function under ______________ for ______________ of time.






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Kaizen is a ______________ process, the purpose of which goes beyond simple productivity improvement.






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elements of quality management system are ______________






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At the time of making a purchase agreement with a vendor, what is important to mention about inspection?






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"Poka-yoke" is the Japanese term for ______________






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Based on his 14 Points, Deming is a strong proponent of ______________






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A fishbone diagram is also known as a .______________






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According to Deming most of the problems are related to systems and it is the responsibility of the management to improve the systems






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A maturity model can be used as a benchmark for comparison and as an aid to understanding






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fourteen points framework for quality and productivity improvement was suggested by ______________






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Juran Quality trilogy emphasizes the roles of quality planning, quality control and ______________






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Quality Circles members are ______________






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Identify the cost not likely to reduce as a result of better quality.






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Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________






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Kaizen is a Japanese term meaning ______________






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Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results ...






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establishing measurements based on customer needs for optimizing product design is known as ______________






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DMAIC is ______________






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Quality fulfills a need or expectation that is:






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The taste of burgers across all McDonald outlets should be same. This is an example of ______________.






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Check Sheet is used during ______________ stage of DMAIC.






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______________ is the set of activities that ensures the quality levels of products and services are properly maintained and that supplier and custome...






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Presence of ______________ after every stage of DMAIC allows for review of project and incorporation of suggestions.






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The Toyota Production System is based on two pillars namely ______________ and ______________.






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Which of the following is not a target of Total Quality Management:






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Let there be a data set {200,201,202,203,204,205,206,207,208}. This data set can be represented using stem and leaf where the ______________ is 20 and...






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A ______________ diagram shows the location of defects in any unit. This diagram is used in the analyse step of DMAIC.






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The ______________ is used to identify what might go wrong in a plan under development.






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The defect concentration diagram can be used in the ______________ stage of the DMAIC.






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The taste of the burger can be categorized as good or bad This is an example of which type of data:






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For a given sample size (n) and number of defects acceptable ©, the Average Total Inspection (of units) should ______________ with increase in N (l...






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The pattern of continuous movement in one direction in a control chart is termed as:






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Juran quality management philosophy is based on three pillars namely planning, control and ______________.






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For a point in the control chart to be out of control, it must lie






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X bar should never be interpreted when:






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The average run length can be defined as:






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Consider the first method of p bar estimation where each sample is of varying size. If the 3rd sample has p bar =.01, and the sample size of the 3rd s...






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A major assumption for p chart is that all units produced are ______________.






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Apart from Poisson distribution, another distribution that can be applied to events data is:






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Which of the following is not true regarding when to select a p, c or u chart:






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The dimension of reliability is concerned with:






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From a consumer perspective quality is determined by ______________ while from a producers perspective quality is determined by ______________.






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The probability distribution function corresponding to tossing of a coin will be a:






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While the first generation of Six sigma focused on ______________, the third generation of six sigma focused on ______________.






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The standard normal distribution has mean= ______________ and standard deviation= ______________.






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A ______________ chart can be used to identify the most frequently occurring defect.






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The main aim of QFD is to






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Average Total Inspection is defined as:






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R charts are used for controlling ______________ of a process.






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If the Average outgoing Quality is plotted against the Incoming Fraction Defective, the Average Outgoing Quality Limit is the ______________ point. ...






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For the above table, what is the value corresponding to the central line for the x bar chart?






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The x bar chart monitors:






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In case someone is interested in process standard deviation, he should construct the ______________ chart.






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If data for MR chat shows non-normality, it is better to determine the control limits for the individuals control chart based on the ______________ of...






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A sample of size 10 contains 50 non-conformities. The average number of non-conformities is:






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When the number of defects is low, which of the following is true:






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Bias reflects the:






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If variability of a product decreases, its quality ______________






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The focal point of all quality control should be:






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The key process input variables (KPIV) and key process output variables are developed during the ______________ phase.






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An unbiased dice is rolled once. The probability of getting a number greater than 4 is:






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Which of the following statement is false:






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Cause and Effect Diagram can be used in the ______________ and ______________ step of DMAIC.






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Which of the following is false regarding when acceptance sampling is useful:






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Let p0 be the incoming fraction defective and p1 be the outgoing fraction defective (Assume both p1 and p0 is greater than 0). If rectifying inspectio...


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A company wants to measure the length of a fan as a part of its quality control exercise. The type of data collected will be:






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If only ______________ causes of variation are present, the output of a process forms a distribution that is table over time and is predictable.






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For an x bar chart, β risk can be defined as:






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Consider that for a process s bar (average standard deviation of 50 samples each of size 4) is found to be 10.04. The value of c4 (corresponding to sa...






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The basic assumption of calculating the control limits based on average sample size (for a p chart) will ______________ from/as those previously obser...






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The g chart is the control chart for:






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Attribute charts may be used when:






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The thickness of the blade of a fan is specified to lie between 4 cm and 6 cm. The length of the blades must lie between 10 cm and 20 cm. A fan blade ...






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The probability of getting a multiple of 2 on throwing a dice once is:






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Inspection of incoming/outgoing items is an example of ______________.






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Four basic characteristics of an optimal process are:






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______________ diagram is used for identifying potential relationship between two variables.






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Lots for acceptance sampling should be ______________ and ______________.