? process flow analysis histograms plier control charts
? 2 2.4 3 3.4
? internal costs external costs costs of dissatisfaction
societal costs
? black belt
green belt both black belt and green belt
none of the Above
? Communication, courtesy, and credibility of the sales person Competence, courtesy, and security of the sales person
Competence, responsiveness, and reliability of the sales person
Communication, responsiveness, and cleverness of the sales person
? correct correct to some extent
correct to great extent
incorrect
? JUT
HET
JAT
JIT
? process areas
product Areas
private areas
preset areas
? customer dissatisfaction costs
inspection costs
maintenance costs
warranty and service costs
? An unrealistic definition of quality
A user-based definition of quality
A manufacturing-based definition of quality
A product-based definition of quality
? Total Quality Management
Total Quantity Management Total Qualitative Management
To question management
? Kauro Ishikawa Joseph M. Juran W.E. Deming
Genichi Tagucchi
? plan, do, check, act
schedule, do, act, check
do, act, check, monitor
plan, control, act, sustain
? error
cost
quality
defect
? Overall improvement
Continuous improvement
Permanent improvement
Immediate improvement
? at the start of the project
throughout the life of the project at the end of the project
no need to carry out quality practices
? Control Chart
Flow chart
Cause and Effect Diagram
Pareto chart
? Group dynamics
Motivation principles
Communications
All of the three.
? Quality planning quality improvement
quality control
All the three
? correct
correct to some extent correct to great extent
incorrect
? Quantity for deployment
Quality for deployment
Quality function deployment
Quality for decision
? quality control Quality Planning
Quality improvement
Quality circle
? specified conditions; specified period any condition; specified period
specified conditions; all periods
any condition; any period
? weekly
daily
monthly
annual
? organizational structure
responsibilities
procedures
all the three
? the characteristics of the product that are to be inspected
the tolerances that would be allowed
the reputation of the vendor
a & b both
? Card
Fool proof
Continuous improvement
Fishbone diagram
? inspection at the end of the production process
an increase in numerical quotas to boost productivity
looking for the cheapest supplier
training and knowledge
? cause-and-effect diagram
poka-yoke diagram
Kaizen diagram
Taguchi diagram
? correct
correct to some extent
correct to great extent
Taguchi
? TRUE
FALSE
depends
can not say
? Crosby
Ishikawa
Deming
Juran
? Quality Definition
Quality enhancement
Quality improvement
quality maintenance
? Paid according to their contribution to quality
External consultants designed to provide training in the use of Quality tools
Always machine operators
None of the three.
? Maintenance costs
Inspection costs
Scrap costs
Warranty and service costs
? Taguchi Loss Function
Pareto Chart
ISO 9000 Quality Cost Calculator
Process Chart
? continuous improvement Just-in-time (JIT) a fishbone diagram
setting standards
? a project completed in shortest possible time.
a product or service that conforms to the required specifications.
an award-winning product that brings public recognition to the project
an innovative project that establishes qualification of the project team
? Quality planning
quality improvement
quality control
Quality planning roadmap
? develop, multiply, analyze, improve, check
define, muliply, analyze, improve, control
define, measure, analyze, improve, control
define, manufacture, analyze, improve, control
? Explicitly stated
Implied
Legally required
All of the above
? Sensory critical to quality Characteristic
Physical critical to Quality Characteristic
Time Orientation critical to Quality Characteristic
None of the above
? Define
Measure
Analyze
Improve
? Quality Assurance
Quality Planning
Quality Control
Quality Management
? Review gate
Toll gate
Decision gate
None of the above
? Kaizen, Six Sigma
Lean, Six Sigma
Just in Time, Jidoka
Just in Time, Kaizen
? Customer Satisfaction
Reducing manpower
Continuous Cost Reduction
Continuous Operational Improvement
? Stem, Leaf
Leaf, Stem
Tree, Stem
Tree, Leaf
? Affinity
Relations
Defect Concentration
Scatter
? Pareto Chart
PDPC
Arrow Diagram
Matrix Diagram
? Define
Measure
Analyze
Improve
? Variable Attribute
Cannot be determined
None of the above
? Increase
Decrease
Remain Constant
None of the above
? Mixture
Cyclic Pattern
Trend
Stratification
? Implementation
Improvement
Monitor
Design
? Between Central Line and LCL
Between Central Line and UCL
None of the above Above UCL or Below LCL
? R chart shows out of control points
X bar chart shows out of control points
The process mean is not known
None of the above
? The beta risk for an x bar chart
The expected number of samples taken before any shift in process quality is detected
The number of samples used in the construction of x bar chart
The number of items per sample
? .5
.6
.1 ( (p bar + 3∗ √p bar∗(1-p bar)/n) is a measure of the upper control limit)
None of the above
? Independent
Dependent
None of the above
Cannot be determined
? Normal Distribution
Geometric Distribution
Lognormal Distribution
Continuous Distribution
? The process is a complex assembly operation and product quality is measured in terms of the occurrence of nonconformities, successful or unsuccessful product function, and so forth.
Process control is necessary, but measurement data cannot be obtained.
A historical summary of process performance is necessary.
Destructive testing (or such other expensive testing procedures) is required.
? How easy it is to repair the product
How long does the product last
Will the product do the intended job
How often does the product fail
? Variability, Cost Cost, Price Price, Cost Cost, Variability
? Probability Density function
Probability Mass function
Probability Measurement function
Probability Cumulative Function
? Variability reduction, creating value
Variability reduction, improved business performance
Creating value, Improved business performance
None of the above
? 1,0
0,1
0,0
1,1
? Pareto
Ishikawa
Histogram
Scatter
? Listen to the voice of customer
Lower cost
Reduce supplier defect Reduce errors
? Average of rejected lots and accepted lots
Average number of units inspected per lot
Average of rejected Lots
Average of accepted Lots
? Central Tendency
Dispersion
None of the above
Both a and b
? Highest
Lowest
Middle
Cannot be determined
? 10.08
10.05
9.89
9.78
? Between sample variability
Within sample variability
Instantaneous variability
Natural variability
? X bar
R chart
S chart
None of the above
? Percentage
Percentiles
Rank
Mean
? 7 4 5 1
? We should use c or u chart
Most samples will have non-zero defects
Create a time between occurrence control chart
None of the above
? The differences in observed accuracy and/or precision experienced over the range of measurements made by the system.
The difference between observed measurements and a "true" value obtained from a master or gold standard
Different levels of variability in different operating regimes, resulting from warm-up effects, environmental factors, inconsistent operator performance
None of the above
? remains unchanged
decreases
increases
may increase or decrease
? Price focus
Cost Focus
Customer Focus
Manufacturing Focus
? Define
Analyze
Measure
Improve
? 1/4 1/6
1/2
1/3
? Important step of strategic quality management is identification of those dimensions in which the organization will compete
Selection of suppliers should be based on quality, schedule, and cost, rather than on cost alone
All of the individuals in the organization must have an understanding of the basic tools of quality improvement
Manufacturing Unit should be the unit focusing on Quality Improvement among all units in an organization
? Define, Measure
Analyze, Control
Analyze, Improve
Define, Improve
? When testing is destructive
When 100% inspection cost is very low
When there are potentially serious product liability risk
When 100% inspection is not technically feasible
? ? Variable
Attribute
Cannot be determined
None of the above
? Assignable
Non-Random
Natural Cannot be said
? The probability of detecting the shift in process mean from μo (in control value) to μ1
The probability of not detecting the shift in process mean from μ0 (in control value) to μ1
The probability of detecting the shift in process range from μ0 (in control value) to μ1
The probability of not detecting the shift in process range from μ0 (in control value) to μ1
? 10.91 11.89
12.67
9.67
? Greatly differ
Will be exactly the same
Not greatly differ
None of the above
? Average number of events
Total number of events
Mean number of events
None of the above
? Several characteristics can be jointly measured
When one particular quality characteristic is of importance
Specific information like process mean is required
None of the above
? One
Two
There is no defect
Three
? 1/6 1/4 1/2 1/3
? Prevention Cost
Appraisal Cost
Internal Failure Cost
External Failure Cost
? Economy, efficiency, control, quality
Quality, Improvement, efficiency, productivity
Economy, efficiency, productivity, cost
Economy, efficiency, productivity, quality
? Pareto
Ishikawa
Histogram
Scatter
? Homogeneous, Large
Heterogeneous, Small
Homogeneous, Small
Heterogeneous, Large