Detailed Answer
Answer (A) is correct.
The determination of organizational objectives is the first step in the
planning process. A mission statement is a formal, written document that
defines the organization’s purpose in society, for example, to produce
and distribute certain goods of high quality in a manner beneficial to the
public, employees, shareholders, and other constituencies. Thus, a
mission statement does not announce specific operating plans. It does not
describe strategies for technological development, market expansion, or
product differentiation because these are tasks for operating
management.
