| "A manufacturer of high-technology consumer goods incurred the following quality-related expenses last year." | |
|---|---|
| Equipment maintenance | $5,000 |
| Spoilage | 10,000 |
| Liability claims | 50,000 |
| Supplier evaluations | 5,000 |
| Scrap | 20,000 |
| Customer support | $50,000 |
| Finished product testing | 25,000 |