Business Process Performance Paper 5

1

Effective cost capacity management






2

What is the key strategic issue when a firm is considering capacity expansion?






3

Capacity expansion is also referred to as






4

Process value analysis is a key component of activity-based management that links product costing and






5

A systematic approach to reaching targeted cost levels during value chain analysis is known as






6

Gram Co. develops computer programs to meet customersí special requirements. How should Gram categorize payments to employees who develop these programs?
Direct Costs
Value-Adding Costs






7

The term referring to the excess of the price of a good over its cost is






8

Which of the following is not a component of the value chain?






9

The flow of materials and services from their original sources to final consumers is the






10

Which of the following is not a phase in a value-chain analysis?






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