Business Process Performance Paper 7

1

Customer lifetime value for a particular customer is the






2

Which of the following is not a type of process?






3

Which of the following statements regarding benchmarking is false?






4

An example of an internal nonfinancial benchmark is the






5

Which of the following statements is false with respect to best practices analysis?






6

The four categories of costs associated with product quality costs are






7

The cost of scrap, rework, and tooling changes in a product quality cost system is categorized as a(n)






8

The cost of statistical quality control in a product quality cost system is categorized as a(n)






9

Which of the following quality costs are nonconformance costs?






10

The costs of quality that are incurred in detecting units of product that do not conform to product specifications are referred to as






Result

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Wrong Answers:
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