Business Process Performance Paper 9

1

The four factors that derive from a company distinctive competencies and which create competitive advantage are






2

Which of the following statements is not true about the application of Theory of Constraints to production called the drum-buffer-rope (DBR) system:






3

In an attempt to improve operations, companies often go through analyses and redesign of the way processes are performed. Which of the following is not considered to be an aspect of a business process that may be focused on to achieve improvement?






4

Management of organizations that engage in business process management view business processes as






5

At which phase in the business process management lifecycle does management simulate performance of the process in a test environment?






6

In the theory of constraints, an operation or resource where the work performed approaches or exceeds the available is referred to as






7

Three of the basic measurements used by the Theory of Constraints (TOC) are






8

Which statement best describes the objective of the theory of constraints?
Throughput contribution . . Investment . . Operating costs






9

Which of the following statements about a just-in-time system is/are true?






10

Urban Blooms is a company that grows flowering plants and sells them in attractively designed container arrangements to upscale hotels, restaurants and offices throughout the greater New York City metropolitan area. When first established, the organization produced every aspect of its product on site and handled all business functions from its facility, in either the greenhouses, production areas or office. The only exception was importing expensive, large containers from Mexico. After five years in business, Urban Blooms had become very profitable and increased its staff from 10 to 200 employees, including horticulturalists, production/design workers, business managers and sales staff. However, the owners found it increasingly difficult to keep up with the complexities and demands brought about by the company’s continuing growth. It became apparent that there were several areas that were not time- or cost-effective for Urban Blooms, such as putting together its own potting soil mix for the plants and maintaining payroll accounting. Urban Blooms contacted Hampshire Farms to create a special potting soil mix for their plants, and hired Lindeman Associates to handle the company’s payroll accounting requirements. This process is referred to as:






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