Correct answer: (D)
the management of people in organizations.
5
The knowledge, education, training, skills, and expertise of a firmʹs workers is known as:
Detailed Answer
Correct answer: (D)
human capital.
6
Human resources practices that support strategy include:
Detailed Answer
Correct answer: (A)
production scheduling.
7
A company utilizes a system to measure the impact of Human Resources which balances
measures relating to financial results, customers, internal business processes and human capital
management. This system is knows as the:
Detailed Answer
Correct answer: (B)
balanced scorecard.
8
You have been tasked with building employee engagement at the firm you work for. Strategic
human resources initiatives you would consider implementing include:
Detailed Answer
Correct answer: (B)
employee recognition programs and management development programs.
9
HR department staff members are traditionally involved in key operational responsibilities. Which
of the following is an operational responsibility?
Detailed Answer
Correct answer: (C)
collecting metrics
10
Being completely familiar with employment legislation, HR policies and procedures, collective
agreements, and the outcome of recent arbitration hearings and court decisions is most closely
related with which of the following HR activities?