The correct sequence of an organizations supply chain from a systems perspective is:
Detailed Answer
Correct answer: (B)
Acquisition of resources, transformation process, delivery to customers.
2
Improvements in the value chain can be implemented by following Kjellsdotter and Jonsson iterative planning cycle. Which of the following does not form part of the cycle?
Detailed Answer
Correct answer: (D)
Creating a quality control plan
3
What type of process would a Cement plant be most likely to use?
Detailed Answer
Correct answer: (A)
Continuous flow.
4
Product layout is preferably used for:
Detailed Answer
Correct answer: (A)
Repetitive processing
5
Transportation method is a ______________ approach.
Detailed Answer
Correct answer: (A)
Quantitative.
6
Which of the following would not be an operations activity in a fast-food restaurant?
Detailed Answer
Correct answer: (A)
Advertising new salad dishes.
7
According to the Chase and Dasu (2001) study which of the following are behavioral concepts that should be applied to enhance customer perceptions of a service encounter?
Detailed Answer
Correct answer: (D)
All of the above.
8
Which of the following "best practices emphasized by service executives" had the highest mean emphasize rating?
Detailed Answer
Correct answer: (B)
Accessibility.
9
Which of the following is not a benefit of using models in decision-making?
Detailed Answer
Correct answer: (D)
All of the above are benefits.
10
Which came last in the development of manufacturing techniques?