Walter Shewhart is listed among the important people of operations management because of his contributions to
Detailed Answer
Correct answer: (D)
statistical quality control
2
The field of operations management is shaped by advances in which of the following fields?
Detailed Answer
Correct answer: (D)
all of the above
3
All of the following decisions fall within the scope of operations management except for
Detailed Answer
Correct answer: (A)
financial analysis
4
The marketing function’s main concern is with
Detailed Answer
Correct answer: (D)
generating the demand for the organization’s products or services
5
Which is not true regarding differences between goods and services?
Detailed Answer
Correct answer: (D)
Goods tend to have higher customer interaction than services
6
Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the production is increased to 2400 valves each 8-hour shift, the productivity will increase by
Detailed Answer
Correct answer: (D)
50%
7
Productivity measurement is complicated by
Detailed Answer
Correct answer: (B)
the fact that precise units of measure are often unavailable
8
The largest contributor to productivity increases is ______________, estimated to be responsible for ______________ of the annual increase.
Detailed Answer
Correct answer: (A)
management; one-half
9
______________ is a predictable degree of uniformity and dependability, at low cost and suited to the market.
Detailed Answer
Correct answer: (B)
quality
10
When suppliers, distributors, and customers partner with each other to improve performance of the entire system, they are participating in a ______________
