Correct answer: (C) both (a) and (b)
Correct answer: (D) logistical information system
Correct answer: (D) US air force
Correct answer: (B) milk runs
Correct answer: (D) none of the above, they are all major categories of costs associated with quality
Correct answer: (A) internal costs
Correct answer: (D) consistent with the commitment to continuous improvement
Correct answer: (A) cause-and-effect diagram
Correct answer: (D) after a costly process
Correct answer: (D) plan, lead, organize, manage, and control
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