Total Quality Management Paper 2

1

TQM stands for ______________






2

After E.deming, who is considered to have the greatest impact in quality management?






3

Deming 4 step cycle for improvement is______________






4

In Six Sigma, a ______________ is defined as any process output that does not meet customer specifications






5

Plan-do-study-act cycle is a procedure to ______________






6

Quality practices must be carried out ______________






7

–––––––– are the charts that identify potential causes for particular quality problems.






8

Quality circles work best if employees are initially trained in ______________






9

Quality Trilogy includes






10

production issues should be addressed early






Result

Total Questions:
Correct Answers:
Wrong Answers:
Percentage: