Total Quality Management Paper 4

1

A maturity model can be used as a benchmark for comparison and as an aid to understanding






2

fourteen points framework for quality and productivity improvement was suggested by ______________






3

Juran Quality trilogy emphasizes the roles of quality planning, quality control and ______________






4

Quality Circles members are ______________






5

Identify the cost not likely to reduce as a result of better quality.






6

Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________






7

Kaizen is a Japanese term meaning ______________






8

Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ______________






9

establishing measurements based on customer needs for optimizing product design is known as ______________






10

DMAIC is ______________






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