A maturity model can be used as a benchmark for comparison and as an aid to understanding
Detailed Answer
A
2
fourteen points framework for quality and productivity improvement was suggested by ______________
Detailed Answer
C
3
Juran Quality trilogy emphasizes the roles of quality planning, quality control and ______________
Detailed Answer
C
4
Quality Circles members are ______________
Detailed Answer
D
5
Identify the cost not likely to reduce as a result of better quality.
Detailed Answer
A
6
Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the ______________
Detailed Answer
A
7
Kaizen is a Japanese term meaning ______________
Detailed Answer
A
8
Quality management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in ______________
Detailed Answer
B
9
establishing measurements based on customer needs for optimizing product design is known as ______________