Total Quality Management MCQs Paper

Zero Defects is an element of the quality management philosophy that is a for all workers to be achieved .

slogan; whenever possible
slogan; most of the time
standard; at all times Detailed Answer
standard; whenever possible

Statistical sampling methods are valid for most projects, regardless of the lack of repetitive processes, because ______________.

projects rely on external vendors for products that must meet contractual specifications to conform to the requirements Detailed Answer
purchased materials will never meet the requirements of the project
services are amenable to statistical sampling even for small lots
it looks good to the customer when there is a mathematical approach to quality

One of the advantages of team work is:

It breaks down barriers between internal Detailed Answer
It results in promotion
It results in salary increment
None of the given options

Crosby approach to management is:

A problem that can never be solved
Absolutes of Quality Management Detailed Answer
Interim Management
ISO

A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:

Statistical Histogram
Juran Histogram Detailed Answer
Fishbone Diagram
Pareto Diagram

A series of consecutive points on the same side of the average is called:

Run Detailed Answer
Trend
Outliers
Cycle

A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:

Quality Policy
Check list Detailed Answer
Trend analysis
Pareto diagram

Financial compensation is the primary motivational tool for which of the following management theories or programs?

Zero Defects program
Theory X management Detailed Answer
Theory Y management
Quality Control Circles

The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?

In order to minimize financial losses from quality control problems, all problems which have a measurable cost associated with them should be corrected
The majority of defects are caused by a small percentage of the identifiable problems. Improvement efforts should be reserved for those few vital problems Detailed Answer
In order to achieve zero defects, all quality control problems, including those which do not have a direct financial cost should be corrected
Generally, 80% of the quality control problems are justifiable for correction via costbenefit analysis. The remaining 20% are not financially worthy of improvement efforts

The pillars of quality is (are)

Quality is free
Doing it right the first time
Zero defects
B and C Detailed Answer

Result

Total Questions:
Correct Answers:
Wrong Answers:
Percentage:

Categories

Total Quality Management Paper 42

Zero Defects is an element of the quality management philosophy that is a for all workers to be achieved .

Statistical sampling methods are valid for most projects, regardless of the lack of repetitive processes, because ______________.

One of the advantages of team work is:

Crosby approach to management is:

A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:

A series of consecutive points on the same side of the average is called:

A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:

Financial compensation is the primary motivational tool for which of the following management theories or programs?

The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?

The pillars of quality is (are)

Result

Categories

Total Quality Management Paper 42

Zero Defects is an element of the quality management philosophy that is a ______________ for all workers to be achieved ______________.

Statistical sampling methods are valid for most projects, regardless of the lack of repetitive processes, because ______________.

One of the advantages of team work is:

Crosby approach to management is:

A histogram ordered by frequency of occurrence that shows how many results were generated by each identified cause is:

A series of consecutive points on the same side of the average is called:

A structured tool, usually industry or activity specific, used to verify that a set of required steps has been performed is called:

Financial compensation is the primary motivational tool for which of the following management theories or programs?

The Pareto Principle is a technique used by quality managers to determine which quality control problems concerning a particular service or manufacturing process should be corrected. Which of the following statements best represents the philosophy employed by this principle?

The pillars of quality is (are)

Result

Zero Defects is an element of the quality management philosophy that is a for all workers to be achieved .