Total Quality Management Paper 45

1

When a product or service completely meets a customer requirements:






2

The concept that states: "the optimal quality level is reached at the point where the incremental revenue from product improvement equals the incremental cost to secure it" comes from:






3

An assignable variance tells us:






4

A fundamental tenet of modern quality management holds that quality is most likely to be achieved:






5

Which of the following is least likely to contribute to developing an effective project team supportive of quality?






6

Quality management is defined as the process of ensuring that a project meets the ______________ of the project clients, participants, and shareholders.






7

Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.






8

The cost of quality is needed to identify opportunities for improvement. The cost of quality is, therefore, defined as the dollar value associated with ______________.






9

In many projects, the end product is a "service" that does not have physical characteristics and attributes to be measured to ensure conformance to the requirement. When service is the end product of a project, measurements ______________.






10

Quality control methods extend beyond the external characteristics of the product or components of the product. The types of testing of the product or components include ______________.






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