When a product or service completely meets a customer requirements:
Detailed Answer
Correct answer: (A)
quality is achieved
2
The concept that states: "the optimal quality level is reached at the point where the incremental revenue from product improvement equals the incremental cost to secure it" comes from:
Detailed Answer
Correct answer: (B)
marginal analysis
3
An assignable variance tells us:
Detailed Answer
Correct answer: (C)
there is an identifiable problem that must be fixed
4
A fundamental tenet of modern quality management holds that quality is most likely to be achieved:
Detailed Answer
Correct answer: (A)
by planning it into the project
5
Which of the following is least likely to contribute to developing an effective project team supportive of quality?
Detailed Answer
Correct answer: (C)
Frequent turnover of personnel
6
Quality management is defined as the process of ensuring that a project meets the ______________ of the project clients, participants, and shareholders.
Detailed Answer
Correct answer: (D)
needs and expectations
7
Statistical Process Control is used in quality programs to determine whether repetitive operations meet predictable standards. The process uses ______________ to permit accurate monitoring of the operation.
Detailed Answer
Correct answer: (D)
statistical sampling and control procedures
8
The cost of quality is needed to identify opportunities for improvement. The cost of quality is, therefore, defined as the dollar value associated with ______________.
Detailed Answer
Correct answer: (B)
nonconformance to the requirement
9
In many projects, the end product is a "service" that does not have physical characteristics and attributes to be measured to ensure conformance to the requirement. When service is the end product of a project, measurements ______________.
Detailed Answer
Correct answer: (C)
can be established based on customer expectations and the responsibility assigned to individuals
10
Quality control methods extend beyond the external characteristics of the product or components of the product. The types of testing of the product or components include ______________.