Detailed Answer
Correct answer: (B)
Employee knowledge
Employee training and development are learning-based activities that attempt to improve an employee’s current or future performance by increasing his or her ability to perform through the improvement of KSAs (knowledge, skills, and abilities).
Training is sought when a performance deficiency can be attributed to the employee’s KSAs. While it must be remembered that performance may also be affected by situational factors (e.g. technology, quality of supervisors, workplace environment, etc.), these simple questions can aid an organization in determining performance deficiencies:
Knowledge - Does the employee KNOW how to do the job?
Skills - Is the employee ABLE to do the job?
Abilities - Does the employee have the ABILITY to do the job?