B Rationale: Information technology has enabled managers or staff ‘lower down’ the hierarchy to
make decisions previously made by middle management. This is known as delayering.
Pitfalls: You may have been tempted to think that this was downsizing. Downsizing, however,
means reducing staff from all levels or layers in the business.
Ways in: It is ‘layers’ of middle management that have been removed. This may help to direct
you to the answer ‘delayering’.