Detailed Answer
B Rationale: Technology is no longer regarded purely as a threat to job security: it can also support
higher-level skilling, options for home-working, cleaner and safer work environments, better
employee communications (eg through an intranet) and so on. Option A is true, because IT systems
support lower-level decision making and direct communication between strategic apex and
operational staff: replacing the role of middle management. Option C is true, because new
technologies reduce product life cycles: products and processes can swiftly become obsolete. Option
D should be obviously true: think of e-mail at one end of the scale, and ‘virtual organisations’ at the
other.
