Conflict Theory MCQs

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Which of the following is NOT true of conflict?






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Which of the following is NOT true of constructive conflict?






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The management department plans to grow based on several agreed upon goals, but department members can't seem to agree on how goals will actually...






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A group of managers cannot agree on what the next month's sales goals ought to be. The group is experiencing






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Which of the following arises due to interpersonal issues?






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New Wakefield Hospital has only one portable X-ray machine. The emergency room staff claim to have the greatest need for the machine, but the surgeons...






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Which of the following is NOT true of negotiation?






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________ conflict is destructive conflict focused on emotions and differences between the two parties.






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________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals.






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In a dysfunctional conflict,






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________ conflict is a disagreement about what the goals should be.






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________ conflict is a disagreement about how to accomplish something.






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________ conflict occurs due to personality differences.






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________ conflict occurs due to perceived or actual incompatibilities in beliefs about what is right or wrong.






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________ conflict occurs when people are uninformed, misinformed, interpret things differently, or disagree about what's relevant.






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Conflicts of interest can occur over ________ issues, which include time, money, and physical resources.






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Conflicts of interest can occur over ________ issues, which involve the way the conflict will be handled.






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Conflicts of interest can occur over ________ issues, which involve perceptions of fairness, trust, or interest in participating.






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________ conflict occurs as a result of process features of the organization.






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In the first stage of Glasl's model of conflict escalation, ________, the disagreement is recognized, but both sides believe it can be resolved t...






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In the second stage of Glasl's model of conflict escalation, ________, each side's opinion becomes polarized and emotions rise.






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In the third stage of Glasl's model of conflict escalation, ________, the idea that "talking no longer helps" emerges and the conflict ...






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In the fourth stage of Glasl's model of conflict escalation, ________, negative rumors are spread and stereotypes are formed as each side prepare...






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The fifth stage of Glasl's model of conflict escalation, ________, marks the beginning of open and direct aggression intended to cause public sha...






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In the sixth stage of Glasl's model of conflict escalation, ________, ultimatums are made and conflict escalation accelerates.






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In the seventh stage of Glasl's model of conflict escalation, ________, the opponent is no longer viewed as a person and slight personal damage i...






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In the eighth stage of Glasl's model of conflict escalation, ________, the goal becomes destruction and dissolution of the system.






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In the ninth stage of Glasl's model of conflict escalation, ________, extermination of the opponent at the price of self-extermination is conside...






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When a conflict begins to escalate, one of the best ways to prevent further escalation is to






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Which conflict resolution strategy reflects a desire to give both parties what they want?






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Which conflict resolution strategy requires both sides to sacrifice something in order to end the conflict?






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Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?






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Which conflict resolution strategy entails giving the other party what it wants?






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Which conflict resolution strategy entails ignoring the conflict or denying that it exists?






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Which conflict resolution strategy embodies an "I win, you lose" mindset?






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Which conflict resolution strategy embodies an "I lose, you win" mindset?






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Which conflict resolution strategy embodies a "we both win some and lose some" mindset?






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Which conflict resolution strategy embodies an "I win, you win" mindset?






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Which conflict resolution strategy embodies a "Nobody wins, nobody loses" mindset?






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The compromising strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.






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The avoiding strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.






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The accommodating strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.






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The collaborating strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.






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The competing strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.






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Which of the following is NOT a recommended conflict resolution behavior?






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Which conflict resolution behavior entails attempting to put yourself in the other person's position and understand that person's point of v...






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Which conflict resolution behavior entails playing down the differences between the two sides while emphasizing common interests?






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Which conflict resolution behavior entails contacting the other party, making the first move, and trying to make amends?






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Which conflict resolution behavior reflects the fact that by focusing on the outcome, the root cause of the conflict is more likely to be addressed?






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Which conflict resolution behavior entails writing down areas of agreement and disagreement to ensure common understanding and clear communication?






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Which of the following is an effective conflict resolution behavior?






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Which method is being used when multiple groups discuss issues separately and then discuss them together to better synthesize different viewpoints int...






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Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?






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Which type of negotiation is a win-win in which the agreement involves no loss to either party?






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When a third party builds a positive relationship between two parties, improves their communication, and facilitates their discussion, the process is ...






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When a third party facilitates a discussion using persuasion and logic, suggests alternatives, establishes each side's priorities, and suggests a...






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When a third party is involved in a conflict and has the power to issue a binding settlement, the process is called






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Which of the following is the chief advantage of arbitration?






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What is the term for someone who investigates complaints and mediates fair settlements between aggrieved parties?






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Which of the following is the chief disadvantage of arbitration?






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Effective project teams tend to have _______ levels of relationship conflict that ______ toward the end of the project.






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The further a conflict escalates, the ___________ it is to reverse.






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By definition, __________ conflict occurs between groups at the same organizational level.






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By definition, __________ conflict occurs across different hierarchical levels in the organization.






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Acts of vengeance fall under which category of ineffective conflict resolution behaviors?






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Research has shown that managers who have good conflict resolution skills __________ than managers who don't.






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Generating feelings of __________ helps to de-escalate conflict.






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_________ refers to arguing vigorously for your own opinions and refusing to change your position regardless of what you will have to sacrifice.






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What does BATNA stand for?






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Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't n...






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__________ involves a 3rd party in a negotiation to overcome a stalemate between the parties.






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Distributive negotiation is






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Which of the following is one of the four fundamental principles for integrative negotiation?






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Which of the following is NOT one of the four fundamental principles of integrative negotiation?






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What term refers to the process in which two or more parties make offers, counteroffers, and concessions in order to reach an agreement?






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Which of the following is NOT one of the worst conflict resolution behaviors?






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Which of the following is NOT one of the four key areas of skill development suggested by professionals in conflict resolution training?






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What a conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more probl...






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What conflict management style is often used to set a precedent?






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Often, people are unaware that they are in conflict until they recognize that they are __________ about something.






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Some employees feel that an organization should be focused on profits while others believe it should focus on doing the maximum good for the maximum n...






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What emotions are most likely to fuel relationship conflict?