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Home
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Conflict Theory
Conflict Theory MCQs
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Which of the following is NOT true of conflict?
It can be a creative force.
It can end with people feeling better about something.
It can impact company performance.
It always entails at least some destruction.
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Which of the following is NOT true of constructive conflict?
It can energize behavior.
It works best when people focus on their emotions.
It can stimulate new ideas.
It can promote healthy competition.
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The management department plans to grow based on several agreed upon goals, but department members can't seem to agree on how goals will actually...
information conflict.
task conflict.
process conflict.
relationship conflict.
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A group of managers cannot agree on what the next month's sales goals ought to be. The group is experiencing
values conflict
task conflict
process conflict
relationship conflict
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Which of the following arises due to interpersonal issues?
values conflict
task conflict
process conflict
relationship conflict
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New Wakefield Hospital has only one portable X-ray machine. The emergency room staff claim to have the greatest need for the machine, but the surgeons...
differing process goals.
resource constraints.
differing values.
excessive competitiveness.
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Which of the following is NOT true of negotiation?
It can involve more than two parties.
The parties involved have different preferences regarding an issue.
It is fairly consistent across cultures.
It is primarily about compromise.
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________ conflict is destructive conflict focused on emotions and differences between the two parties.
Values
Information
Dysfunctional
Constructive
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________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals.
Values
Information
Dysfunctional
Constructive
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In a dysfunctional conflict,
some but not all of the potential gains from the conflict are realized.
neither party typically withdraws from communicating.
negative feelings do not carry over after the conflict ends.
no one is satisfied with the outcome.
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________ conflict is a disagreement about what the goals should be.
Values
Task
Process
Relationship
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________ conflict is a disagreement about how to accomplish something.
Values
Task
Process
Relationship
?
________ conflict occurs due to personality differences.
Values
Task
Process
Relationship
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________ conflict occurs due to perceived or actual incompatibilities in beliefs about what is right or wrong.
Values
Task
Process
Relationship
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________ conflict occurs when people are uninformed, misinformed, interpret things differently, or disagree about what's relevant.
Values
Task
Process
Information
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Conflicts of interest can occur over ________ issues, which include time, money, and physical resources.
psychological
procedural
ethical
substantive
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Conflicts of interest can occur over ________ issues, which involve the way the conflict will be handled.
psychological
procedural
ethical
substantive
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Conflicts of interest can occur over ________ issues, which involve perceptions of fairness, trust, or interest in participating.
psychological
procedural
ethical
substantive
?
________ conflict occurs as a result of process features of the organization.
Values
Task
Structural
Relationship
?
In the first stage of Glasl's model of conflict escalation, ________, the disagreement is recognized, but both sides believe it can be resolved t...
hardening
loss of face
action over words
debate
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In the second stage of Glasl's model of conflict escalation, ________, each side's opinion becomes polarized and emotions rise.
hardening
loss of face
action over words
debate
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In the third stage of Glasl's model of conflict escalation, ________, the idea that "talking no longer helps" emerges and the conflict ...
hardening
loss of face
action over words
debate
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In the fourth stage of Glasl's model of conflict escalation, ________, negative rumors are spread and stereotypes are formed as each side prepare...
hardening
loss of face
debate
images/coalitions
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The fifth stage of Glasl's model of conflict escalation, ________, marks the beginning of open and direct aggression intended to cause public sha...
hardening
loss of face
action over words
debate
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In the sixth stage of Glasl's model of conflict escalation, ________, ultimatums are made and conflict escalation accelerates.
together into the abyss
threat as a strategy
fragmentation of the enemy
burn the unbelievers
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In the seventh stage of Glasl's model of conflict escalation, ________, the opponent is no longer viewed as a person and slight personal damage i...
together into the abyss
threat as a strategy
fragmentation of the enemy
limited attempts to overthrow
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In the eighth stage of Glasl's model of conflict escalation, ________, the goal becomes destruction and dissolution of the system.
together into the abyss
threat as a strategy
fragmentation of the enemy
burn the unbelievers
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In the ninth stage of Glasl's model of conflict escalation, ________, extermination of the opponent at the price of self-extermination is conside...
together into the abyss
threat as a strategy
fragmentation of the enemy
burn the unbelievers
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When a conflict begins to escalate, one of the best ways to prevent further escalation is to
use hostile body language to indicate that you're not willing to be pushed around.
instigate a shouting match, but only if you're pretty sure you will win.
intimidate the other party by acting more aggressively than they were expecting.
react equivalently to the other party and not overact.
?
Which conflict resolution strategy reflects a desire to give both parties what they want?
compromising
avoiding
competing
collaborating
?
Which conflict resolution strategy requires both sides to sacrifice something in order to end the conflict?
compromising
avoiding
competing
accommodating
?
Which conflict resolution strategy entails pursuing one's interests without any regard for the other party's?
compromising
avoiding
competing
accommodating
?
Which conflict resolution strategy entails giving the other party what it wants?
compromising
avoiding
competing
accommodating
?
Which conflict resolution strategy entails ignoring the conflict or denying that it exists?
compromising
avoiding
competing
accommodating
?
Which conflict resolution strategy embodies an "I win, you lose" mindset?
compromising
avoiding
competing
accommodating
?
Which conflict resolution strategy embodies an "I lose, you win" mindset?
compromising
avoiding
competing
accommodating
?
Which conflict resolution strategy embodies a "we both win some and lose some" mindset?
compromising
avoiding
competing
accommodating
?
Which conflict resolution strategy embodies an "I win, you win" mindset?
compromising
avoiding
accommodating
collaborating
?
Which conflict resolution strategy embodies a "Nobody wins, nobody loses" mindset?
compromising
avoiding
competing
accommodating
?
The compromising strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.
low, low
low, high
high, low
moderate, moderate
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The avoiding strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.
low, low
low, high
high, low
high, high
?
The accommodating strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.
low, low
low, high
high, low
high, high
?
The collaborating strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.
low, low
low, high
high, low
high, high
?
The competing strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.
low, low
low, high
high, low
high, high
?
Which of the following is NOT a recommended conflict resolution behavior?
expressing emotions
meeting separately with the people in the conflict
smoothing
documenting
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Which conflict resolution behavior entails attempting to put yourself in the other person's position and understand that person's point of v...
documenting
perspective taking
smoothing
reaching out
?
Which conflict resolution behavior entails playing down the differences between the two sides while emphasizing common interests?
documenting
perspective taking
smoothing
reaching out
?
Which conflict resolution behavior entails contacting the other party, making the first move, and trying to make amends?
documenting
perspective taking
smoothing
reaching out
?
Which conflict resolution behavior reflects the fact that by focusing on the outcome, the root cause of the conflict is more likely to be addressed?
documenting
perspective taking
smoothing
focusing on interests rather than positions
?
Which conflict resolution behavior entails writing down areas of agreement and disagreement to ensure common understanding and clear communication?
documenting
perspective taking
smoothing
reaching out
?
Which of the following is an effective conflict resolution behavior?
winning at all costs
displaying anger
avoiding the conflict
none of these
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Which method is being used when multiple groups discuss issues separately and then discuss them together to better synthesize different viewpoints int...
the dialectical method
the diabolical method
the devil's advocate method
the Delphi method
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Which type of negotiation occurs when any gain to one party is offset by an equivalent loss to the other?
mediation
conciliation
distributive negotiation
integrative negotiation
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Which type of negotiation is a win-win in which the agreement involves no loss to either party?
mediation
conciliation
distributive negotiation
integrative negotiation
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When a third party builds a positive relationship between two parties, improves their communication, and facilitates their discussion, the process is ...
mediation
conciliation
distributive negotiation.
integrative negotiation.
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When a third party facilitates a discussion using persuasion and logic, suggests alternatives, establishes each side's priorities, and suggests a...
mediation
conciliation
distributive negotiation.
integrative negotiation.
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When a third party is involved in a conflict and has the power to issue a binding settlement, the process is called
mediation
conciliation
distributive negotiation.
arbitration
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Which of the following is the chief advantage of arbitration?
It doesn't require the use of a third party.
It usually leaves both parties satisfied.
It always ends with a settlement.
It's faster than mediation
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What is the term for someone who investigates complaints and mediates fair settlements between aggrieved parties?
euphonium
odium
autobahn
ombudsman
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Which of the following is the chief disadvantage of arbitration?
At least one party is likely to be unhappy with the outcome.
It's slower than mediation.
There is a chance that the process will not end in a settlement.
It's more expensive than mediation.
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Effective project teams tend to have _______ levels of relationship conflict that ______ toward the end of the project.
high, increases
high, decreases
low, increases
low, decreases
?
The further a conflict escalates, the ___________ it is to reverse.
more likely
more fun
easier
harder
?
By definition, __________ conflict occurs between groups at the same organizational level.
vertical
task
process
horizontal
?
By definition, __________ conflict occurs across different hierarchical levels in the organization.
values
task
process
vertical
?
Acts of vengeance fall under which category of ineffective conflict resolution behaviors?
displaying anger
winning at all costs
retaliation
avoiding the conflict
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Research has shown that managers who have good conflict resolution skills __________ than managers who don't.
quit less often
fare no better in the workplace
get more promotions
get fewer promotions
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Generating feelings of __________ helps to de-escalate conflict.
empathy only
sympathy only
both empathy and sympathy
neither empathy nor sympathy
?
_________ refers to arguing vigorously for your own opinions and refusing to change your position regardless of what you will have to sacrifice.
Retaliating
Winning at all costs
Demeaning the other party
Displaying anger
?
What does BATNA stand for?
Before Arguing, Try Negotiating an Agreement
Best Alternative To a Negotiated Agreement
Biggest Advantage To Negotiating Anything
By Afternoon, The Negotiator Adjourns
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Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't n...
NAACP
ASVAB
NIMBY
BATNA
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__________ involves a 3rd party in a negotiation to overcome a stalemate between the parties.
Conflict escalation
Integrative negotiation
Distributive negotiation
Alternative dispute resolution
?
Distributive negotiation is
zero sum.
usually ineffective.
unscientific
better than integrative negotiation.
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Which of the following is one of the four fundamental principles for integrative negotiation?
insist on subjective fairness criteria
focus on positions, not interests
separate the people from the problem
invent options for personal gain
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Which of the following is NOT one of the four fundamental principles of integrative negotiation?
separate the people from the problem
insist on objective fairness criteria
invent options for mutual gain
focus on positions, not interests
?
What term refers to the process in which two or more parties make offers, counteroffers, and concessions in order to reach an agreement?
integration
distribution
negotiation
conflict
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Which of the following is NOT one of the worst conflict resolution behaviors?
retaliating
expressing emotions
meeting separately with the people in conflict
demeaning the other party
?
Which of the following is NOT one of the four key areas of skill development suggested by professionals in conflict resolution training?
mediating
questioning
listening
avoiding
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What a conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more probl...
accommodating
competing
avoiding
compromising
?
What conflict management style is often used to set a precedent?
compromising
avoiding
competing
accommodating
?
Often, people are unaware that they are in conflict until they recognize that they are __________ about something.
happy
excited
forgetting
very emotional
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Some employees feel that an organization should be focused on profits while others believe it should focus on doing the maximum good for the maximum n...
information conflict.
task conflict.
process conflict.
values conflict.
?
What emotions are most likely to fuel relationship conflict?
sadness and depression
anger and frustration
excitement and surprise
happiness and joy