Human resources management (HRM) is all activities involved in acquiring, _____________, and developing an organization's human resources.
Maintaining
Supply and demand are important in human resources planning because the planners must _____________ then determine if they are available.
Forecast future demand for Human Resources
_________ refers to the differences among people in a workforce owing to race, ethnicity, and gender.
Cultural Diversity
The goal of a diversity training program is ___________
to improve workplace attitudes and behaviors.
The purpose of job analysis is to systematically study positions to determine ___________
Elements and requirements
The purpose of job analysis is to help a manager ____________
understand the nature of a job
_____________ refers to the activity of trying to attract qualified applicants for a job.
Recruiting
A compensation system is a firm's ________________ that determine employee compensation.
Policies and strategies
_____________ is the process of teaching operations and technical employees how to do their present jobs more effectively and efficiently.
Employee Training
A(n) _______________ of appraisal is used when a manager estimates the employee's performance level using a ranking.
Judgmental appraisal
The _______________ is concerned with dealings between business firms and labor unions.
National Labor Relations Act
Which of the following is not one of the primary tasks of human resources management?
Terminating
When a human resource department is considering available talent within the company, which of the following will it use to identify candidates to fill available positions?
Skills inventory
There are many reasons for encouraging cultural diversity within the workplace, which of the following is not a good reason to engage in hiring for cultural diversity?
It reduces payroll expenses.
One of the first steps in hiring new employees is to prepare a job forecast to anticipate the company's employment needs. Which of the following is not part of the hiring process?
Evaluating current employees
Employers engage in recruiting to find qualified applicants for open positions within the firm. Recruiting can be external—seeking candidates outside the business, or internal—seeking applicants from within the firm. Which of the following is not part of internal recruitment?
Selecting the candidate with the most qualifications for the position
Which of the following is NOT necessary for a company to have a successful employee reward system?
Tailoring to individual recipients
Firms use many techniques for determining the wage structure for positions within the firm. Which of the following is not normally used by firms to determine their wage structures?
International standards
Firms use a wide variety of methods for training employees—both for initial job skill training and for continual job performance improvement. Which of the following is not important for an effective training and development program?
Surveying potential participants
Which of the following is not a purpose for management undertaking performance appraisals of employees?
To let other employees see that there are rewards for good performance
The Age Discrimination in Employment Act was passed in 1967 and amended in 1986. It prohibits discrimination against employees who have reached a certain age in companies with 20 or more employees and prohibits mandatory retirement based on the retiree's age. What is the age referenced in the act at which it is illegal for a company to discriminate based on age?
40 years or older
What are the three phases of human resources management?
Acquiring, maintaining, and developing
Which phase of human resources management is responsible for encouraging employees to remain with the firm?
Maintaining
As a firm grows in size how do the responsibilities of HRM change?
HRM activities become more specialized.
A list of key personnel and their possible replacements within a firm is known as a(n):
replacement chart
The gradual reduction of the size of a workforce by not replacing personnel lost due to resignation is known as:
attrition
The participation of different ages, genders, races, ethnicities, nationalities, and abilities in the workplace is referred to as:
workplace diversity
Why are many companies hiring employees representing a diverse background?
Employees with diverse backgrounds better serve their diverse customers.
A study of what employees do in a particular job is called a(n):
Job analysis
It is now being recommended that companies list personality characteristics needed within this list of qualifications required to perform a particular job. These personality characteristics are contained within the list known as the:
job specification.
The duties to be performed, the working conditions, the responsibilities, and the tools and equipment that must be used on the job are reflected in the list known as the:
job description
_____ is the process of collecting information about applicants and using that information to make hiring decisions.
Selection
Which of the following is a negative aspect of hiring from within for a company?
It leaves another job vacancy to fill.
For recruiters, what does it mean to have a goal of attracting the "right number" of applicants?
It means to attract enough to allow a good match between applicants and open positions but not so many that matching requires a lot of time and effort.
What is the order in which the three separate management decisions should be completed for HRM managers that design effective compensation systems?
Wage level, wage structure, and individual wages
Which of the following is NOT a type of compensation?
Comparable worth
Some benefits are required by law; which of the following benefits is required by law for an employer to provide for his/her employee?
Workers' compensation insurance
In this type of compensation plan, an employee receives a predetermined amount of benefit dollars to spend on a package of benefits that he or she has selected to meet individual needs. This type of benefit is known as a(n):
flexible benefit plan.
What is/are the main difference(s) between employee training and management development?
The main differences are the type of employee being taught and the purpose of the .
instruction
Which of the following involves the trainee learning by doing while under the supervision of an experienced employee?
On-the-job methods
A performance appraisal based on the number of cars sold or percentage of defects on an assembly line is an example of a(n) _____ since it is quantifiable.
Objective Method
Which of the following provides anonymous feedback from an employee's peers, subordinates, and supervisors?
A 360-degree evaluation
Performance appraisals are used for all of the following purposes, except:
for the final selection process of new employees.
Which of the following federal legislation established a minimum wage and an overtime pay rate for employees working more than 40 hours per week?
Fair Labor Standards Act (1938)
Which federal legislation prohibits discrimination in employment practices based on sex, race, color, religion, or national origin?
Title VII of the Civil Rights Act (1964)
Which federal legislation regulates the degree to which employees can be exposed to hazardous substances and specifies the safety equipment that the employer must provide?
Occupational Safety and Health Act (1970)
Which federal legislation prohibits discrimination against qualified individuals with disabilities in all employment practices?
Americans with Disabilities Act (1990)
