Production and operation managers are responsible for producing the goods or services that the organization intends to offer to its customers or constituents.
True / False
True
The moving assembly line was first used by General Motors in 1913.
True / False
False
The oft quoted comment "The customer can have any colour as long as it's black" was coined by Henry Ford.
True / False
True
Project-based operations are especially appropriate for very large projects for which materials and workers must be moved to other sites.
True / False
True
In the case of a shipping company, the critical site selection factor would probably be community receptiveness.
True / False
False
The facilities that support operations, including utilities, transportation, and communications facilities, and controls of the working environment are called "infrastructure".
True / False
True
The site layout should be planned after the site is chosen.
True / False
False
The just-in-time (JIT) approach control system was developed by Taiichi Ohno at Toyota Motor Company of Japan.
True / False
True
An important factor in determining inventory levels is location.
True / False
True
CAD and CAM are software programs which would be used in non profit organizations.
True / False
False
Robots are often used in flexible manufacturing systems.
True / False
True
Currently, robots are only being used in heavy manufacturing.
True / False
False
Quality circles were popularized and expanded into a highly developed system by U.S. companies.
True / False
False
Quality circles work best as part of total quality control.
True / False
True
Quality control and quality management are interchangeable terms.
True / False
False
assembly line:
A conveyor belt or track that carries goods and materials that are being assembled or manufactured and moves the items from work station to work station.
benchmarking:
Studying operations in other organizations or other divisions of the company to learn what techniques are successful and to establish high standards for operations.
computer-aided design (CAD):
The use of computers to draw plans for a product or service applying preprogrammed parameters that describe the desired finished product.
computer-aided engineering (CAE):
The use of computers to plan engineering processes and test designs, permitting managers to forecast the changes that would occur if various parameters were varied.
computer-aided manufacturing (CAM):
The use of computer systems to monitor and control manufacturing processes.
flexible manufacturing system (FMS):
A system in which computerized controls, and often robots, can be programmed to permit rapid changes in production to accommodate frequent changes in specifications of the products being manufactured.
infrastructure:
The facilities that support operations, including utilities, transportation, and communication facilities, and controls of the working environment.
just-in-time (JIT) inventory control:
A system that coordinates procurement and delivery of materials so that items are delivered by suppliers at the precise time that they are needed by production.
manufacturing:
The physical process of making something tangible by hand, by machine, or by a combination of the two.
mass production:
A system permitting the manufacture of large quantities of identical goods, using repetitive actions by people or machines.
materials requirements planning (MRP):
A computer-driven system for analyzing and projecting materials needs and then scheduling their arrival at the work station at the right time.
operations:
All of the functions involved in producing and delivering goods or services, including all support functions.
PERT chart:
A graphical display of all of the steps required to complete a project, showing the interrelationships among the steps, the order in which they must occur, and the times require to complete each.
production:
The total process by which an organization creates its finished goods, often applied to the divisions of a company that transform raw materials and components into finished products. Also, the output of a service organization.
productivity:
The measure of units of output, such as the number of items produced, against units of input, such as the hours of labour worked or dollars expended.
quality circle:
A group of perhaps six to ten employees who do similar work within an organization and meet regularly to discuss the effectiveness of their work and possible solutions to problems that arise.
repetitive strain injury:
A physical injury suffered by individuals who repeatedly perform activities that require the same movements, postures, and muscle strains.
robot:
A reprogrammable, computer-controlled machine that can function without direct moment-by-moment control by an operator to manipulate objects and materials and perform specified functions in accordance with detailed instructions.
zero defects:
The concept of producing goods or providing services, all of which conform 100 percent with specifications and plans
